Privacy Policy - CHELM Finance

Last updated: 2nd of June 2025

1. Overview
CHELM Finance ("we", "us", "our") respects your privacy. This policy outlines how we collect, use, store, and disclose your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Personal Information We Collect
We may collect the following types of personal information:

  • Your name and contact details (e.g. email, phone)

  • Financial information relevant to loan applications

  • Employment and income details

  • Any other information you provide when contacting us, booking a consultation, or completing a form

3. How We Collect It
We may collect your information when you:

  • Submit a form on our website

  • Contact us by phone or email

  • Schedule an appointment via Calendly

  • Provide documents for the purpose of assessing your loan needs

4. Why We Collect It
We use your information to:

  • Provide you with mortgage and financial services

  • Assess your loan eligibility

  • Communicate with you about your enquiry

  • Comply with legal and regulatory obligations

5. How We Store and Protect It
We store your information securely using trusted cloud service providers. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Sharing Your Information
We may share your personal information with:

  • Lenders and financial institutions for the purpose of loan assessment

  • Third-party service providers we use (e.g. CRM, email services, booking tools)

  • Government or regulatory bodies, as required by law

We do not sell or rent your personal information.

7. Cookies & Website Analytics
Our website may use cookies to track usage statistics and improve the user experience. This data is anonymous and does not identify individuals.

8. Accessing or Updating Your Information
You have the right to access the personal information we hold about you. If it’s incorrect or outdated, you may request a correction by contacting us.

9. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy complaint, contact us at:
Email: chel@chelmfinance.com.au

10. Updates to This Policy
This policy may be updated from time to time. The latest version will always be available on our website.